If you’re having trouble accessing your email or other Microsoft applications, you’re not alone.
Widespread issues with Microsoft products are being reported across Canada and the United States.
Microsoft has posted to X acknowledging that it is investigating reports of problems accessing its Exchange Online mailboxes through multiple connections.
The company says it has determined that a portion of its infrastructure is experiencing “elevated load” which is the likely cause of problems connecting.
via Microsoft on X
‘Servers unexpectedly…unavailable’ says Microsoft
Microsoft has since confirmed that the elevated load isn’t driven by an increase in traffic, but “by a number of servers being unexpectedly unavailable” and straining remaining infrastructure.
We’re investigating reports of users experiencing issues accessing Exchange Online mailboxes through multiple connection methods in the Americas. More details can be found in the Microsoft 365 admin center under EX1550543.
— Microsoft 365 Status (@MSFT365Status) November 12, 2026
